Understanding Italy
27th Year
Wednesday, 03 September 2014
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Home FAQs My id and password are not working, what do I do?
My id and password are not working, what do I do?

Please check first that the id and password you are entering are exactly the same as the id and password on your welcome confirmation. ID and passwords are case sensitive; if you used capital and lowercase letters they must be inserted in the same manner. Please check other elements such as spaces, dots or slashes that are used. If you are sure that the id and password you are entering are exact and it is still not working, send an email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will help you resolve the problem. We will need your name, surname, and email address to verify the subscription.